Privacy Policy
1.Who we are
Our site address is：https://motogot.com。
Last Updated: August 26, 2026
Welcome to MOTOGOT (hereinafter referred to as “us”, “this website”). We are well aware that your privacy is crucial, therefore we are committed to protecting the security of your personal information. This privacy policy will explain to you how we collect, use, store, and protect your personal information.
2.Personal Registration Notice and Compliance Terms
Your personal data will be used to enhance your shopping experience on this website, including:
– Managing your account access
– Processing your orders and after-sales service
– Providing personalized product recommendations and offers
– Sending you the latest product and promotional updates (with your consent)
We promise:
✅ Your information is used solely to serve you better and will never be sold to any third party.
✅ You can view, edit, or delete your personal data at any time from your account.
✅ You can unsubscribe from our marketing emails at any time.
For details, please refer to our [Privacy Policy].
If you have any questions, feel free to contact us.
3.What information do we collect
During your use of this website, we may collect the following categories of personal information:
1. The information you voluntarily provided
Registration information: Name, email address, phone number, username, and password.
• Order information: shipping address, billing address, payment information (processed through secure third-party payment service providers), purchase records.
• Contact information: The information you provide when communicating with us through customer service, email, online chat, and other means.
Account settings: preferences, personal information, etc. that you have filled in.
2. Automatically collected information
When you visit this website, we may automatically collect the following information:
Device information: IP address, browser type, operating system, device model.
• Usage information: pages viewed, products clicked, search keywords, visit duration and frequency.
Cookies and tracking technology: used to remember your login status, shopping cart content, and browsing preferences. You can control the use of cookies in your browser settings.。
4.How we use your information
We will use your personal information for the following purposes:
Purpose of use: Explanation
Account management: Create and maintain your account, providing functions such as registration, login, password reset, etc.
Order processing: process your order, arrange logistics delivery, and provide after-sales service.
Customer Support: Respond to your inquiries, handle complaints, and provide technical support.
Personalized experience: Based on your browsing and purchasing history, recommend products that you may be interested in.
Marketing Promotion: With your consent, we will send you product updates, promotional activities, and industry news. You can unsubscribe at any time.
Website optimization: Analyze user behavior, improve website design and functionality, and enhance user experience.
Security protection: detecting and preventing fraud, abuse, or other illegal activities.
Legal compliance: Fulfilling legal obligations and responding to legitimate requests from government or judicial authorities.
5.How do we store and protect your information
Storage location
Your personal information is stored on our secure servers located in Silicon Valley, USA. We will take all reasonable measures to ensure that your data is fully protected during transmission and storage.
Protective measures
We adopt the following technologies and organizational measures to protect your information security:
• ✅ Use SSL/TLS encryption to transmit all data (your browser address bar will display) 🔒 Logo).
• ✅ Implement access control, only authorized personnel can access your personal information.
• ✅ Regularly conduct security audits and vulnerability scans.
• ✅ To protect the security of your account, your password will be stored in our system after irreversible encryption and hashing processing. We use industry standard hash algorithms, supplemented by techniques such as salt addition, to effectively prevent passwords from being cracked.
Data retention period
Account information: We will keep your account information until you voluntarily cancel it. After canceling the account, all information will be deleted.
Order information: According to tax and legal requirements, order records must be retained for at least 5 years.
Marketing preference: Until you unsubscribe or request deletion.
6.Will we share your information
We will not sell, rent or trade your personal information. We may only share your information with third parties in the following specific circumstances:
Third party type: Sharing purpose: Example
Logistics service provider: Delivery of your order: such as DHL, FedEx, UPS, etc
Payment service provider: process your payment transactions：such as PayPal, Stripe, Alipay International, etc
Technical service providers: website hosting, data storage, analysis tools：such as AWS, Google Analytics
Legal requirements: comply with laws and regulations or respond to legitimate requests: court summons, government investigations
We require all third-party service providers to strictly comply with data protection laws and process your information only for specified purposes.
7.Your right to personal information
According to applicable laws and regulations (including China’s Personal Information Protection Law and the EU GDPR), you have the following rights:
Rights Statement
Access rights:
You can log in to your account at any time to view your personal information.
Correction right:
If your information is incorrect, you can directly modify it in your account or contact us for correction.
Delete Right:
You can contact us to request the deletion of your personal information (excluding those required by law to be retained).
Right to withdraw consent:
You can withdraw your consent to our processing of your data at any time (such as unsubscribing from marketing emails).
Data portability rights:
You can request us to provide an electronic copy of your personal information.
Restricted processing rights:
In some cases, you may request us to pause processing your data.
Complaint right:
If you believe that our data processing does not comply with legal requirements, you have the right to file a complaint with regulatory authorities.
How to exercise your rights: Please contact us through the contact information at the end of this policy. We will reply to your request within 15 working days.
8.Cookies and tracking technology
We may use cookies and similar technologies to:
Remember your login status, no need to re-enter your password every time.
Remember the contents of your shopping cart for your convenience in making further purchases.
Record the editing or publishing article ID
You can manage or disable cookies in your browser settings. Please note that disabling certain cookies may affect website functionality (such as shopping carts).
Explanation: If you leave a comment on our site, you can choose to use cookies to save your name, email address, and website address. This provides convenience by allowing you to avoid having to fill in relevant content again when commenting. These cookies will be retained for one year.
If you visit our login page, we will set a temporary cookie to confirm whether your browser accepts cookies. This cookie does not contain personal data and will be discarded when you close your browser.
When you log in, we also set multiple cookies to save your login information and screen display options. Login cookies will be retained for two days, while screen display option cookies will be retained for one year. If you choose ‘Remember Me’, your login status will be retained for two weeks. If you log out of your account, the cookies used for login will be removed.
If you edit or publish an article, we will save an additional cookie in your browser. This cookie does not contain personal data and only records the ID of the article you just edited. This cookie will be retained for one day.
9.Cross border data transmission
As a cross-border e-commerce company, your personal information may be transferred to servers outside of your country/region (such as our servers located in the United States). We will ensure that such transmissions comply with applicable data protection laws and take appropriate safeguard measures (such as standard contract terms).
10.Third party links
This website may contain links to third-party websites such as social media, payment platforms, and logistics inquiries. This privacy policy does not apply to these third-party websites, and we are not responsible for their privacy practices. We suggest that you read their privacy policies when visiting these websites.
11.Privacy of minors
This website is not aimed at minors under the age of 18. We do not intentionally collect personal information from minors. If we discover that such information has been collected incorrectly, we will immediately delete it.
This website does not sell products directly to children. Users under the age of 18 must have the participation of their parents or guardians to use the service
12.Update of Privacy Policy
We may periodically update this privacy policy to reflect changes in our business or laws. The updated policy will be published on this page and the “Last Updated Date” at the top of the page will be updated.
Major changes: We will display them on the policy page. Please carefully read and understand the relevant regulations before using the services on this website.
13.Contact Us
If you have any questions, suggestions, or would like to exercise your data rights regarding this privacy policy, please contact us through the following methods:
📧 E-mail: motogot-word@outlook.com
We will take your feedback seriously and provide a response within 15 working days.
14.User Consent Statement
By using this website, you confirm that you have read and understood this privacy policy, and agree that we will collect, use, and store your personal information in accordance with this policy.
If you do not agree with this policy, please stop using this website immediately.
15.Who in our team can access it
Your personal information can only be accessed by authorized team members within the necessary scope of work. For example, our administrators and store administrators can access:
Order information: purchased product, purchase time, shipping address, etc;
Customer information: Your name, email address, billing and delivery information, etc.
Our team members access this information to process your order, arrange logistics delivery, process refunds, and provide customer support. We strictly adhere to the principle of “minimum necessity” to ensure that each member can only access the minimum information necessary to fulfill their duties.
In addition, in order to provide you with complete services such as logistics delivery and payment processing, third-party service providers we cooperate with may also have access to some of your information within the necessary scope. We require all third-party service providers to also assume data protection obligations and may only use your information for specified purposes.
16.Embedded content from other websites
Some pages of this website may contain embedded content (such as videos, images, articles, etc.). The embedded content comes from other external websites (third-party), and its behavior is consistent with your experience when you directly visit these external websites.
It should be noted that:
We have no control over these third-party websites and will not be held responsible for their data collection and processing behavior.
These external websites may:
Collect your IP address, browser information, access time, and other data;
Set cookies or use other tracking technologies on your device;
Track user behavior when interacting with it, even if you are not logged into the third-party website.
If you log into the account of the third-party website, they may associate your browsing behavior with your account information for personalized recommendations or advertising.
We suggest that you carefully read the privacy policies of third-party websites that embed content when using this website to understand how they collect and use your personal information.
17.review
When visitors leave comments on the website, we collect data displayed in the comment form, as well as the visitor’s IP address and browser’s User Agent string, to help detect and filter spam comments.
The anonymized string (i.e. hash value) generated from your email address may be provided to the Gravatar service to verify if you are using the service. Please refer to the privacy policy of Gravatar service: https://automattic.com/privacy/ After your comment is approved, your Gravatar profile picture will be publicly displayed next to your comment
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